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Frequently Asked Questions

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general inquiries

I have a product development idea. Who can I talk to?

Give us a call at 1-800-433-0708 or fill out this form.

Do you have a warranty on your products?

Yes, however they vary depending on your product. Generally speaking:

Service Equipment:
JohnDow Service Equipment products which prove to be defective in material and workmanship within one (1) year from the date of purchase may be returned freight prepaid for repair, replacement or credit at the discretion of JohnDow personnel. If JohnDow inspection discloses no defect in material or workmanship, repair, replacement or return will be made at customary charges. This warranty does not cover failure of parts or components due to normal wear or damage, wear which in the judgment of JohnDow arose from misuse, abrasion, negligence, accident, faulty installation, or tampering.

Dynamic Back Shop Supplies and TPMS:

JohnDow Dynamic back shop supply and TPMS products which prove to be defective in material and workmanship within one (1) year from the date of purchase may be returned freight prepaid for repair, replacement or credit at the discretion of JohnDow personnel. If JohnDow inspection discloses no defect in material or workmanship, repair, replacement or return will be made at customary charges This warranty does not cover failure of parts or components due to normal wear or damage, wear which in the judgment of JohnDow arose from misuse, abrasion, negligence, accident, faulty installation, or tampering.

EuroVent:
EuroVent exhaust extraction products (except aluminum rail and neoprene seal) which prove to be defective in material and workmanship within one (1) year from the date of purchase are returnable with freight prepaid for repair, replacement or credit. If the fan and/or motor was not installed per the manufacturer’s drawing, the fan and/or motor warranty may be void.

Limited Lifetime Warranty – Aluminum Rail & Neoprene Seal
JohnDow warrants the rail and neoprene seal is free from defects in materials and manufacture for as long as the original purchaser owns the system. The warranty does not include normal wear and tear or failure to misuse, carelessness or any accidental cause.

HVLS Fans
EuroVent HVLS fans carry a warranty of five (5) years on all parts and components. The warranty period begins on date of shipment. The installation manual outlines complete warranty coverage information.

If you have a question about a specific product, please reach out to us by calling 1-800-433-0708 or fill out this form.

How can I purchase your products?

We work with a variety of distributors throughout the United States who sell our service equipment, both in person and online. If you already have a preferred repair facility equipment distributor, we suggest starting with them to find the equipment you’re looking to purchase. If you don’t have a preferred distributor, fill out this form and we will connect you with the right fit.

How can I reach you?

Still have a question? Email us at CustomerService@JohnDow.com, call us at 1-800-433-0708, or fill out this form.

Are products made in the USA?

We source materials from across the world, where many of our products are made and assembled right here in the USA.

Where do you ship from?

We ship all of our products from our Barberton, Ohio facility, zip code 44203. 

I have a technical question. Who can I talk to?

The experts on our technical team is well-versed in all of our products. If you have a technical question, you can email us at CustomerService@JohnDow.com, call us at 1-800-433-0708, or fill out this form.

How do I get replacement parts?

If you need replacement parts for any JohnDow product, please email us at CustomerService@JohnDow.com, call us at 1-800-433-0708, or fill out this form.

Are your instructions or user manuals online?

For most of our products, yes. You can find instructions, or the User Manual, at the bottom of each product’s page. Included are any relevant documents under Resource Downloads.

Some products require professional installation and expertise, where those instructions are provided at the time of service.

How do I find a distributor?

If you already have a preferred distributor, we suggest starting with them to find what you’re looking to purchase. If you don’t have a preferred distributor, fill out this form and we will connect you with the right fit.

Do you sell direct?

We do not sell direct, however you can find all of our product offerings through popular tool and equipment distributors. If you already have a preferred repair facility equipment distributor, we suggest starting with them to find the equipment you’re looking to purchase. If you don’t have a preferred distributor, fill out this form and we will connect you with the right fit.