Here at JohnDow, we live every day by these five core principles.
INNOVATE WITH EFFICIENCY
We believe in fully entrenching ourselves in the repair process to better understand the needs, common issues, and setbacks hindering customer efficiencies and productivity. By doing this, every product we design offers distinctive features and functions to help technicians improve their operations. With our skilled engineers and repair industry experts, we continue to develop innovative solutions for professional technicians and their businesses to run efficiently, safely, and simply easier.
CREATE QUALITY THROUGH INTEGRITY
Professional technicians rely heavily on the tools and equipment they use in their day-to-day service operations. Knowing this, we embrace our responsibility of providing products and solutions that will last for years to come. We engineer and rigorously test our products to meet our high standards of quality, durability, reliability, and safety. Through ongoing reviews of materials, manufacturing processes, and designs with input from customers, our team of engineers continually looks for ways to improve the longevity of our products, further fostering our reputation of oering the highest-quality products.
BE AGILE & GROW
We adapt quickly to the evolving demands of our customers and the markets we serve. This includes researching and evaluating our product categories to validate current technician needs and issues. Our product categories include:
- Fluid Handling: both used oil & gasoline
- Air Movement: with a focus on vehicle exhaust extraction
- Around the Wheel: equipment & parts for tire-related and wheel-related services
- Storage Solutions: products for shop organization & efficiency
- Maintenance & Repair: products & parts to support everyday service jobs
OUR CUSTOMERS ARE OUR EVERYTHING
Our customers matter the most to us. We take their feedback, ideas, and concerns seriously when it comes to our products. Instead of just answering questions, we build relationships with our customers so they can come to us with any concerns they have.
Regardless of the size of the issue at hand, our customer service organization provides substantial support and training for technicians and our channel partners.
DELIVER PEACE OF MIND
Our success centers around our ability to provide our products and services on a consistent and reliable level. To do this, we focus on three key elements:
- Fulfill orders ASAP by aiming for same-day or next-day delivery
- Target 100% order fill rate every day by maintaining ample inventory levels
- Ensure customers get on-time delivery