Frequently Asked Questions

Still have a question? Email us at CustomerService@JohnDow.com, call us at 1-800-433-0708, or fill out this form.

We source materials from across the world, where many of our products are made and assembled right here in the USA.

All JohnDow products are available in the US and Canada.

We ship all of our products from our Barberton, Ohio facility, zip code 44203. 

Yes, JohnDow Service Equipment products which prove to be defective in material and workmanship within one (1) year from the date of purchase may be returned freight prepaid for repair, replacement or credit at the discretion of JohnDow personnel. If JohnDow inspection discloses no defect in material or workmanship, repair, replacement or return will be made at customary charges. This warranty does not cover failure of parts or components due to normal wear or damage, wear which in the judgment of JohnDow arose from misuse, abrasion, negligence, accident, faulty installation, or tampering.If you have a question about a specific product, please reach out to us by calling 1-800-433-0708 or fill out this form.

The experts on our technical team is well-versed in all of our products. If you have a technical question, you can email us at CustomerService@JohnDow.com, call us at 1-800-433-0708, or fill out this form.

If something is wrong with your fuel caddy, please email us at CustomerService@JohnDow.com, call us at 1-800-433-0708, or fill out this form.

If you need replacement parts for any JohnDow product, please email us at CustomerService@JohnDow.com, call us at 1-800-433-0708, or fill out this form.

For most of our products, yes. You can find instructions, or the User Manual, at the bottom of each product’s page. Included are any relevant documents under Resource Downloads.

Some products require professional installation and expertise, where those instructions are provided at the time of service.

No. The Diesel Carrytanks are not approved or rated for gasoline. Using gasoline in a Diesel Carrytank will create a fire risk.

If you need to transport a large amount of diesel, we offer diesel Carrytanks in two sizes, 58 gallons and 106 gallons. The 106-gallon Diesel Carrytank is designed to fit a 10-gallon Diesel Exhaust Fluid (DEF) tank, if needed.

If you already have a preferred distributor, we suggest starting with them to find what you’re looking to purchase. If you don’t have a preferred distributor, fill out this form and we will connect you with the right fit.

We work with a variety of distributors throughout the United States who sell our service equipment, both in person and online. If you already have a preferred tool and equipment distributor, we suggest starting with them to find the equipment you’re looking to purchase. If you don’t have a preferred distributor, fill out this form and we will connect you with the right fit.

We do not sell direct, however you can find all of our product offerings through popular tool and equipment distributors. If you already have a preferred repair facility equipment distributor, we suggest starting with them to find the equipment you’re looking to purchase. If you don’t have a preferred distributor, fill out this form and we will connect you with the right fit.

No. You should never alter a fuel caddy other than adding an approved fuel pump. Altering a gas caddy will void any warranty and governing body approval (UL Listed and UN/DOT approval).

Yes. We offer rotary hand pumps and pump kits for steel and poly fuel caddies.

A poly fuel caddy uses gravity to dispense the fuel from the caddy to the tank you are filling. In most cases, you can purchase an optional rotary pump kit to empty the fuel from the caddy to the tank you are filling.

Our steel fuel caddies come in two sizes. We offer 25-gallon and 30-gallon fuel caddies for both gasoline and diesel.

Our poly fuel caddies also come in two sizes. We offer 15- and 25-gallon gasoline caddies in red, and a 25-gallon diesel caddy in yellow.

If you need to transport a large amount of diesel, we offer diesel Carrytanks in two sizes, 58 gallons and 106 gallons.

If you are temporarily storing fuel to be put back in a vehicle, a U.L. listed steel caddy is the way to go. If you are transporting fuel over the road, a UN/DOT approved plastic fuel caddy is what you will need.

To avoid mixing and contamination, a caddy needs to be dedicated to a specific type of fuel. Any container used to store gas or diesel must be properly marked with the stored fuel. Generally, gas is kept in a red caddy, and diesel is stored in a yellow caddy. This allows technicians to easily identify each fluid in the shop.

Simply put, you should not put gas in a diesel caddy because you’d create a safety hazard. Improper storage of flammable and combustible liquids such as diesel and gas can lead to fires or explosions. Storing gas in a gas-designated caddy that is U.L. listed and meets Occupational Safety and Health Administration (OSHA) standards is the best way to ensure safety.

If your shop deals with gasoline and diesel, you must have the appropriate containers. You cannot store gasoline in a diesel caddy or vice versa. To avoid mixing and contamination, you need to dedicate each caddy to a specific type of fuel. Generally red fuel caddies are designated for gasoline, and yellow fuel caddies are designated for diesel. This allows technicians to easily identify each fluid in the shop and not waste time trying to figure out which is gasoline and which is diesel.

Improper storage of flammable and combustible liquids can lead to serious fires or explosions. You must properly mark the type of stored fuel on any container used to store gasoline or diesel.

If the need is to temporarily store fuel like in a shop setting, like when replacing a fuel pump, you’ll need a U.L. listed fuel caddy. If the need is to transport fuel over the road, like going on a weekend ATV trip, you’ll need a UN/DOT container.

There are two main types of fuel containers: U.L. listed steel fuel caddies and UN/DOT-approved poly fuel caddies. U.L. listed steel fuel caddies provide temporarily fuel storage in a professional repair facility. UN/DOT-approved poly fuel caddies are for transporting fuel on public roads.

You need a U.L. listed steel fuel caddy when you’re going to temporarily store fuel in your work environment. If you’re working on a vehicle fuel system, you need a product that’s been tested rigorously and will hold up in a shop setting. Otherwise, you’re dealing with a major fire hazard.

A U.L. listed fuel caddy’s features include flame arresters on the openings, grounding cables, non-sparking foot plates, and fill gauges. This type of fuel caddy will pass Occupational Safety and Health Administration (OSHA) and fire marshal inspections.

You should use a UN/DOT-approved poly fuel caddy when you’re going to transport fuel on public roads. The label means the fuel caddy was approved by the United Nations (UN) and the U.S. Department of Transportation (DOT). This packaging is a universal means of ensuring safe transport of dangerous materials.

When you’re transporting more than five gallons of fuel, most municipalities require a UN/DOT-approved container. If you don’t have the right gas caddy, you could find yourself in trouble with local law enforcement. You also get peace of mind that your container can safely transfer fuel.